Computer Telephony 

Lane Systems helps organizations take advantage of software based PBX and IP-PBX for scalability and protection from obsolescence.   Software based switches allows companies to utilize numerous features that makes the company look more professional and allows employees to be more productive.   These software allows extensions from a few as two to as many as hundreds and thousands of extensions by marrying one server to another server.

Lane Systems offers services to Plan, Install, Train, and maintain software based PBX. This is from single site office connecting to the telco and the Internet for VoIP or to multi-site offices integration such that each desktop is transparently just an extension away.

You get features that's not usually found in traditional PBX like follow-me service, multi level auto-attendant, least cost routing, group ring, check voicemail from everywhere in the internet, software based phone, and ITSP integration just to name a few.

Telephony Technology

Vertical TeleVantage, Sphere Sphericall, and TrixBox are PC/IP-PBX Solutions from Lane Systems.  These PC/IP PBX’s provide high-end telephony systems for small, medium, and large businesses and comes with features that increases employee productivity and enhances relationships with customers and partners.  Lane Systems does consulting for planning, installation, training, and support for PC Telephony solutions. Lane Systems is an authorized distributor and an authorized solution provider for these products.   Lane Systems also expands these computer telephony based PBX’s on custom features for call centers, transcriptions, or tailor fit to any industry.  These installations can be for small as eight users up to thousands of users from one location to multiple locations in the world.   These systems comes with high-end PBX features including high tech functionalities such as call conferencing, “follow me” services, Voice over IP, SIP Trunking, multi-party and channel based conferencing, web integration, desktop based telephony, and comes with an easy to use software just to name a few.  Remote users can also take advantage of these systems through access via PSTN or through VoIP.  Trunks to the telephone companies can be analog, ISDN, T1, E1, or through VoIP.   These systems require ordinary two wire phones but also works well with full featured handsets, VoIP handsets, and software based phones on desktop PC’s and Laptops.   VoIP trunking allows these PBX’s to connect to IP Trunking services and take advantage of IP trunk subscriptions from a variety of providers and be callable via landline from the US or any part of the globe.  Lane Systems PC/IP-PBX solutions also provides Call Center features; like the ability to monitor, coach, or join call center agents, call distribution to agents based on round-robin and on agent skills,  remote screening, a comprehensive desktop software, real-time statistics, marketing campaigns, customizable overflow algorithms, and lots of comprehensive reports. Lane Systems also builds IVR or Interactive Voice Response for applications like phone based balance inquiry, phone based ordering, phone based access to custom databases, and more.  Lane Systems uses these IP PBX’s in its own infrastructure to prove its reliability, usability, and effectiveness.

Telephony Programming

Lane Systems has the experience and expertise in taking advantage of your computer telephony infrastructure for applications.  Lane Systems develops or programs computer telephony software like Interactive Voice Response Systems (IVRS) for phone based balance inquires and similar applications, or custom telephony systems that needs a desktop software to integrate with the telephone system.

Lane Systems is the SouthEast Asia distributor of Vertical TeleVantage, VAR for Sphere Sphericall, and VAR for LinkSys VoIP products.